Getting Started; Timeouts & Service Stopping

[BarbC]

Just installed the WallCooler VPN and trying to get connected for the 1st time.

Circumstances:
Win XP Pro
Norton 360 (Yes, WallCooler is permitted to connect to the Internet & the WallCooler Service is permitted to start when I boot the system)
Java 6 Update 15

As soon as I show connected to my remote network (WallCooler VPN shows connected), the WallCooler Console returns with "Unable to Connect to WallCooler Service".

Then when I look at Services afterward (locally on my PC), the WallCooler Service is now stopped, even though it was showing started before hand.

Suggestions?

[BarbC]

I have finally gotten beyond that issue by increasing the trust level beyond Norton 360's default of "Protected".

Now I am getting Connection Timeout 69.147.251.66:443

Help please!

[BarbC]

So I thought I got past it!  After getting beyond the timeout error, the service has once again stopped!

[BarbC]

Is there anyone manning the forums???

For those reading, support was obtained through support@vedivi.com

The issues were the result of a Java conflict and their tech support was prompt in assisting me.  I am finally connected in what seems to be a stable environment. :-)

[guillaume]

Hi,

This issue has been fixed in our next patched version.
It will be available in the coming weeks.

If you need the patched version of WallCooler before it is released, please contact us directly at support@vedivi.com

Thank you to Barb C for the feedback